Refund policy

RETURNS & REFUNDS

We want you to love your Daily Reset.

CHANGE OF MIND

If you change your mind, you’re welcome to return your purchase within 30 days of delivery, provided it is unused, unburned and returned in its original packaging.

Return postage for change of mind returns is the responsibility of the customer. Original shipping costs are non-refundable. Final sale items cannot be returned for change of mind.

DAMAGED OR FAULTY ITEMS

Every order is carefully checked before it leaves us. If your order arrives damaged, faulty or incorrect, please contact us with your order number and photos so we can make it right.

Where applicable, we’ll arrange a replacement, refund or another suitable resolution.

NATURAL ONYX

Every piece of onyx is naturally unique. Variations in colour, veining, pattern and natural markings are part of the beauty of genuine stone and mean no two pieces will ever be exactly the same.

These natural variations are not considered faults.

SCENT

We know scent is personal.

Once a candle or scented product has been opened or used, we’re unable to accept a return based on scent preference.

Can’t decide on a scent? Our Discovery Set lets you experience all six signature scents before choosing your favourite.

REFUNDS

Approved refunds will be returned to your original payment method. Please allow 5–10 business days for your bank or payment provider to process your refund.

This policy does not exclude or limit any rights you may have under the Australian Consumer Law, including in relation to faulty or defective products and final sale items.

GET IN TOUCH

For any return or refund enquiries, email us at hello@thedailyreset.com.au and we’ll aim to respond within 24 hours.