FAQ

Frequently asked questions

Every vessel is carved from natural onyx, so variations in colour, veining and markings are completely natural. No two candle holders will ever be the same, making yours truly one of a kind.

Each set includes your natural onyx candle holder, matching stone lid and a 450g coconut wax candle refill, beautifully presented in our signature The Daily Reset packaging.

Once your candle is finished, simply remove your empty jar and drop in a new refill.

Carved from natural stone and designed to last forever, your onyx holder is a piece to keep and enjoy for years to come.

Yes. Our candle holders are crafted from 100% natural onyx, chosen for its beauty, character and timeless finish. Each one is a beautiful piece of natural stone, designed to last forever.

Yes. Each candle is hand poured in Sydney, Australia, using premium coconut wax and our signature collection of scents.

Yes. You can purchase individual refills whenever you need them, stock up with The Refill Edit, or join The Reset Club for 15% off ongoing individual refills.

Absolutely. Choose the same scent again or switch it up whenever you replace your refill.

Our 450g candle refills have a burn time of approximately 60+ hours when cared for correctly.

Our candles are made with coconut wax, chosen for its beautiful, even burn and premium finish.

For your first burn, allow the wax to melt evenly across the surface. Trim your wicks before each burn and never leave a burning candle unattended.

Start with our Discovery Set. It includes all six signature scents in mini candles, so you can experience each one before choosing your favourite full-size refill.

Onyx is a natural stone and should be treated with care. Wipe gently with a soft, damp cloth and avoid harsh cleaning products or soaking the stone in water.

The Reset Club is our refill subscription, created to make keeping your favourites on repeat easy. Members receive 15% off ongoing individual refills and can choose delivery every 4, 6 or 8 weeks.

You can change your scent, skip a delivery, pause or cancel anytime.

The Reset Club discount is for individual candle refills only. It doesn’t apply to Onyx Sets, the Discovery Set, Laundry Reset products or The Refill Edit.

Add a few drops of Laundry Fragrance to your wool dryer balls, allow them to absorb, then place them into the dryer with your laundry. Add more fragrance whenever you’d like to refresh the scent.

Our 100% New Zealand wool dryer balls are reusable and designed to last for many loads, helping reduce the need for single-use dryer sheets.

Standard shipping is $10.95, or enjoy free standard shipping on orders over $150.

Yes. Express shipping is available for $19.95 at checkout.

Orders are dispatched within 1–2 business days. Once your order is on its way, you’ll receive tracking details. Delivery generally takes 2–7 business days, depending on your location.

Yes. Once your order has been dispatched, you’ll receive tracking details via email.

Not just yet. We currently ship Australia-wide only, with international shipping coming in the future.

Yes. Change-of-mind purchases can be returned within 30 days of delivery, provided they are unused, unburned and in their original packaging. See our Returns & Refunds page for full details.

Once a candle or scented product has been opened or used, we’re unable to accept a return based on scent preference. If you’re unsure, our Discovery Set is the perfect way to try all six scents first.

Please get in touch with your order number and photos and we’ll make it right.

Head to our Get in Touch page or email us and we’ll aim to respond within 24 hours.

FAQ

Frequently asked questions

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